Heather Burns and Marissa Goldsmith: Getting the Balance Right: GDPR and Google Analytics

The web sites and apps we create, both for ourselves and for our clients, need to collect user analytics for a range of reasons ranging from workflow to user experience to security.

However, user tracking can cross the line from insightful anonymised data collection to intrusive personally identifiable monitoring. GDPR, Europe’s revamp of its data protection and privacy regime, becomes enforceable on 25 May – the day before WordCamp Belfast.

The incoming ePrivacy Directive revamp also renews rules on analytics. This double overhaul creates refreshed obligations for you to inform your site users about any counting, tracking, and monitoring you carry out on your web sites and apps, to provide users with options over your counting and tracking, and to ensure that your data collection respects your visitors privacy.

In our talk, we will help you to achieve a healthy balance between data collection and privacy which respects your business, your users, and your refreshed legal obligations.

Our talk will cover:
How to understand your audience so that you can understand their data
Why minimal data collection and retention makes sense from an ethical perspective
What user tracking is and is not permitted under GDPR as well as the ePrivacy Directive revamp
How to explain your use of analytics and tracking in your privacy notices
How to provide your visitors with an opt-out of analytics and tracking
How to collect analytics with the greatest respect for user privacy
How to ensure information is not personally identifiable to an individual (Deaggregation/anonymisation/pseudonymisation)
How to determine a data retention and deletion period
Dealing with third party tools: Google Analytics as our example
What other forms of tracking cross ethical and legal boundaries

Rene Ramirez: Measuring Success – A Guide to Using and Understanding Google Analytics

This presentation will start with the basics behind Google Analytics and dive into intermediate level guide to using the dashboard as well as procedures and process for the following:

– Basics of installation
– Setting up a dashboard
– Getting comfortable with the terminology and what everything means.
– Analytics channels and conversion tracking

My goal is help attendees understand that Google Analytics is more than just tracking “number of hits”, but it also contains a wealth of information that can help them get the most from their site.

Presentation Slides »

Annelieke van den Berg: How To Overcome Your Google Analytics Fear?

This is a story about overcoming a fear, a Google Analytics fear. The fear of drawing conclusions based on data, and more importantly the fear that you draw the wrong conclusions and thinking that you can damage the whole business. Okay, that might sound a bit dramatic but it’s an example of thoughts that can run in your head when you let your fear win. To overcome fear you have to act out of love. And in this case, love for Google Analytics and data. Seeing the fun in analyzing data, playing with data and actually knowing what you’re looking at helps you feel more secure. In this talk I’m going to show you how to do exactly that and I hope the end result is that you leave this talk with enthusiasm for Google Analytics.

Presentation Slides »